Return / Refund / Replacement Policy

We want customers to have a clear understanding of how returns, refunds, and replacements are handled.

Replacement Eligibility

• Products received in damaged condition.
• Wrong item received.
• Manufacturing defect reported within the applicable support window.

Return Conditions

To be eligible for return or replacement review, the product should be unused where applicable, accompanied by order details, and supported with clear evidence such as photos or an unboxing video if requested.

Refunds

Refunds, where approved, are processed back to the original payment method within a reasonable processing period. Shipping, payment gateway, or handling deductions may apply where permitted.

Non-Returnable Cases

• Damage caused by misuse, mishandling, or unauthorized modification.
• Normal wear, cosmetic preference, or change-of-mind requests where not covered.
• Issues reported after an unreasonable delay without proper proof.

How to Request Support

Please contact our support team with your order number, issue details, and supporting images or videos for faster resolution.