Shipping Policy

We aim to provide a smooth and reliable shipping experience for every AI PET order.

Processing Time

Your AI PET is specially prepared for you before dispatch. Orders typically ship within 72 hours of successful payment confirmation.

Estimated Delivery

Estimated delivery time is 7–15 business days depending on service area, logistics coverage, operational conditions, and order volume.

Shipping Charges

Unless stated otherwise on the product page, shipping is free for eligible orders.

Delivery Delays

Occasionally, deliveries may take longer due to courier delays, weather, regional restrictions, public holidays, or other events outside our direct control.

Address Accuracy

Please ensure that the shipping address and contact details are correct at checkout. We are not responsible for delays caused by incorrect information submitted by the customer.

Order Tracking

Where available, tracking or dispatch updates may be shared through the contact details provided during checkout.